Group Sessions
Due to the nature of group sessions, you cannot reschedule a group session. When booking, we encourage you when booking to ensure you are able to make each session as shown during the scheduling process and review your selection during the checkout process. There may be times due to illness, acts of God, etc. that your Wellness Pro is required to reschedule a group session; in the event a reschedule must take place, your Wellness Pro or a company representative will reach out and find a time that works for all group members.

After purchase, you are able to request a refund for any program that included group sessions up to one week prior to the group session starting.

Rules & Norms of Professionally Led Sessions
To ensure a positive group experience, please familiarize yourself with the expected rules and norms for each group. These rules and norms allow group to be a safe place to process, learn, and grow.

• Honor the values of the journey
• Complete all lessons, sections, and assignments in a timely fashion
• If you have concerns, please reach out to your Wellness Pro outside of the session
• Provide honest and respectful feedback
• Confidentiality. What is said in group stays in group. No exceptions.
• Romantic or exclusive relationships between group members must be disclosed prior to the start of the session and discussed with your Wellness Pro. In general, relationships between group members are not recommended.
• Demonstrate respect for yourself and the group
  • Show up on time
  • Have your camera turned on
  • Mute your microphone unless speaking
  • Use the restroom prior to session
  • Attend all sessions
  • Be actively engaged in session
  • No distractions or interruptions
  • Hold space for others
  • Be appropriately clothed
  • Ensure privacy of the group members by making sure you are in a private space during sessions
  • Have a strong internet connection

Individual Sessions
Please remember to reschedule individual sessions 48 hours in advance. You will be responsible for the session cost if rescheduling is less than 48 hours. There may be times due to illness, acts of God, etc. that your Wellness Pro is required to reschedule an individual session; in the event a reschedule must take place, your Wellness Pro or a company representative will reach out and find a time that works for you.

After purchase, you are able to request a refund and cancel an individual session up to 48 hours prior to the session start date and time.

Chat Accessibility
Chat options are available for Chat, Group, and Individual plans.  You are able to chat anywhere and anytime with your Wellness Pro or schedule 30-minute chat sessions at a designated time. A wellness Pro will chat with you during a scheduled chat session, but standard chat features are asynchronous which means your Wellness Pro may not be able to immediately respond to the messages you send.  Your Wellness Pro will not respond immediately; however, they will attempt to message you within 24 hours on standard business days and standard business hours. If a true emergency situation arises, please call 911 or any local emergency room. If you need to contact your Wellness Pro between sessions, please use the chat feature within the Overt app. 

Personal Commitment
I agree that I will adhere to the values, rules, and norms of the program. I understand that if I break the values, rules, and norms I may be asked to leave the community and I will not qualify for a refund. I commit to doing my best to complete all lessons, attend all sessions (if applicable) and finish all homework. I also commit to being open to my best self and working to help myself, by engaging in behaviors that bring me closer to my goals.

I agree to the information listed in the Personal Commitment Section.

SOCIAL MEDIA AND TELECOMMUNICATION
Due to the importance of your confidentiality and the importance of minimizing dual relationships, your Wellness Pro(s) may not accept friend or contact requests from current or former clients on any social networking site (Facebook, LinkedIn, etc). We believe that adding clients as friends or contacts on these sites could compromise your confidentiality and our respective privacy. It may also blur the boundaries of our relationship. If you have questions about this, please bring them up with your Wellness Pro.

ELECTRONIC COMMUNICATION
We cannot ensure the confidentiality of any form of communication through electronic media. If you prefer to communicate via email, chat, or text messaging for any, nonemergency matter, your Wellness Pro will do so. While your Wellness Pro may try to return messages in a timely manner, they cannot guarantee immediate response and request that you do not use these methods of communication to request assistance for emergencies.

Services by electronic means, including but not limited to telephone communication, the Internet, facsimile machines, and e-mail is considered telemedicine by the State of California. Under the California Telemedicine Act of 1996, telemedicine is broadly defined as the use of information technology to deliver medical services and information from one location to another. If you and your Wellness Pro chose to use information technology for some or all of your treatment, you need to understand that:
(1) You retain the option to withhold or withdraw consent at any time without affecting the right to future care or treatment or risking the loss or withdrawal of any program benefits to which you would otherwise be entitled.
(2) All existing confidentiality protections are equally applicable.
(3) Your access to all medical information transmitted during a telemedicine consultation is guaranteed, and copies of this information are available for a reasonable fee.
(4) Dissemination of any of your identifiable images or information from the telemedicine interaction to researchers or other entities shall not occur without your consent.
(5) There are potential risks, consequences, and benefits of telemedicine. Potential benefits include, but are not limited to improved communication capabilities, providing convenient access to up-to-date information, consultations, support, reduced costs, improved quality, change in the conditions of practice, improved access to therapy, better continuity of care, and reduction of lost work time and travel costs.

Effective therapy is often facilitated when your Wellness Pro gathers within a session or a series of sessions, a multitude of observations, information, and experiences about the client. Wellness Pros may make clinical assessments, diagnosis, and interventions based not only on direct verbal or auditory communications, written reports, and third person consultations, but also from direct visual and olfactory observations, information, and experiences. When using information technology in therapy services, potential risks include, but are not limited to the therapist’s inability to make visual and olfactory observations of clinically or therapeutically potentially relevant issues such as: your physical condition including deformities, apparent height and weight, body type, attractiveness relative to social and cultural norms or standards, gait and motor coordination, posture, work speed, any noteworthy mannerism or gestures, physical or medical conditions including bruises or injuries, basic grooming and hygiene including appropriateness of dress, eye contact (including any changes in the previously listed issues), sex, chronological and apparent age, ethnicity, facial and body language, and congruence of language and facial or bodily expression. Potential consequences thus include your Wellness Pro not being aware of what he
or she would consider important information, that you may not recognize as significant to present verbally to your Wellness Pro.

MINORS
If you are a minor, your parents may be legally entitled to some information about your sessions. We will discuss with you and your parents what information is appropriate for them to receive and which issues are more appropriately kept confidential.

TERMINATION
Ending relationships can be difficult. Therefore, it is important to have a termination process in order to achieve some closure. The appropriate length of the termination depends on the length and intensity of the relationship. Your Wellness Pro may terminate the relationship after appropriate discussion with you if your Wellness Pro determines that the psychotherapy is not being effectively used or appropriate for your continued progression. Your Wellness Pro will not terminate the therapeutic relationship without first discussing and exploring the reasons and purpose of terminating. If therapy is terminated for any reason or you request another Wellness Pro, we may provide you with a list of qualified individuals to treat you. You may also choose someone on your own or from another referral source.

Should you fail to schedule a session for three consecutive weeks, unless other arrangements have been made in advance, for legal and ethical reasons, we must consider the professional relationship discontinued.

BY CONTINUING TO ENGAGE WITH OVERT, INC. YOU AGREE THAT YOU HAVE READ, UNDERSTOOD AND AGREE TO THE ITEMS CONTAINED IN THIS POLICY.