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Chat Policy

Chat Policy

 

Chat features are available with Chat, Group, and Individual Journeys. Your Wellness Pro reserves the right to defer any and all messages to an in-person session based on their education and experience. Below are some general guidelines on how chat is to be used, however, your Wellness Pro reserves the right to deviate from these guidelines if he/she determines it is in the best interest of the participant.

What you need to know about chat: 

  • At Overt, we aim to foster self-efficacy. We encourage you to use chat for support and guidance as you navigate making changes in your life and integrating what you are learning. We encourage you to try, fail and learn and if you still have questions feel free to reach out for help.
  • Messages are not synchronous. You should not expect immediate responses. Therapists may be in sessions or have the day off, so they will respond when they are able.  This means there may be a delay in responses and if messages are received after hours, they will be returned the next business day.
  • Messages are never used for a crisis or where immediate intervention is needed, even if a therapist is available.  If you are experiencing a crisis, please call 988 or go to your nearest emergency room.
  • There is potential for misunderstandings when using chat. We want to support you the best we can, so please be direct with communication over chat to help lessen misunderstandings and let the therapist know if your message was misunderstood.
  • If a crisis message is sent over chat, the therapist will either call your listed emergency contact person or call for a wellness check if the therapist is unable to get a hold of you.  A wellness check is when emergency responders are sent to your known address to check on you and see how they can assist in getting you proper care.
  • The same rules of confidentiality and exceptions to confidentiality apply to chat. This means, if you message the therapist information that fits into one the exemptions of confidentiality, then the therapist is obligated to report that information to the proper authorities.
  • Therapists cannot issue refunds or help with tech support. This would need to be done through the appropriate channels.
  • The therapeutic relationship is incredibly important, it can be difficult to establish a solid therapeutic relationship using only chat.

What most therapists are comfortable doing over chat:

  • Providing education, tips, and tricks. For example: “I have a test coming up that I am anxious about. Can you give me some techniques to try?”
  • Answering questions pertaining to program, course, and session content. For example: “Can you clarify xyz from the content?”
  • Questions or concerns about group or group dynamics.
  • Homework or things to work on.
  • Items to attend to next session as a reference guide.

What most therapists are not comfortable doing over chat:

  • Some therapists won’t engage in therapy over chat due to not being able to see the person, confirm that the person is in the same state, or even confirm that the person they are chatting with is the identified client. Therapy is more personalized and requires sustained individual attention/intervention. Note that If you do enroll in the Chat Program, we will do our best to ensure you are the identified client and reside in the state.
  • Diagnosing
  • Crisis intervention.
  • Engaging in all therapeutic interventions. Note that reasonable and appropriate interventions can be used in chat. 
  • Anything that would require immediate intervention (panic attack, wanting to use, self-harm, suicidal or homicidal thought, domestic violence situation, manic episode etc.).
  • Anything that would require seeing the individual to assess how they are doing.
  • Anything that would require immediate responses and more than a few minutes to address.
  • Assessment

 

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Emotional Wellness

Accordion Content
Learn the causes of anxiety, including insights into your biological and environmental contributors. Our Wellness Pros will teach you multiple techniques, exercises, and practices to incorporate into your daily life that not only help manage symptoms of anxiety but can increase your emotional wellness.

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Learn what happens in your mind and body when you experience a lack of motivation or connection, mood swings, and depression. Our Wellness Pros will guide you through proven techniques to help decrease your symptoms and improve your emotional wellness.

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Relational Wellness

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Learn how to build connection and intimacy in your relationship. Our Wellness Pros will help you explore common relationship difficulties and gain the skills to help you navigate them, strengthen your relationship, and be proactive in maintaining a healthy relationship. You will also receive exercises and tools to help you succeed long-term.

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Learn how to build lasting relationships. Our Wellness Pros will help you learn the skills to strengthen and successfully navigate your close personal relationships. You will also receive exercises and tools to help you succeed.

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Spiritual Wellness

Accordion Content
Learn who you are and find the uniqueness that is you. With the help of our Wellness Pros, you’ll learn more about yourself and what makes you— you. You’ll explore the characteristics, qualities, beliefs, values, and experiences that define and distinguish you. You’ll also receive exercises and tools to help you thrive on your identity journey.

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Learn how to set a meaningful direction for your life. Our Wellness Pros will support you as you clarify your beliefs, life mission, and goals. You’ll gain skills to help you build effective habits and make actionable steps towards the life you want to live.

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Learn how to show up everyday committed to your identity and direction. Our Wellness Pros will support you as you face normal setbacks and roadblocks. You’ll gain skills to help you build effective habits and make actionable steps towards the life you want to live.

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Still unsure? Try a Journey for free.

Based on what you told us, we do not currently provide chat, group, or individual therapy sessions in your area due to licensing requirements.

GOOd news! Our self-guided Journey’s are available to everyone.

Would you like to purchase a self-guided Journey instead?

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After your free trial, choose to continue with self-guided, chat, individual, or group therapy.

SELF-GUIDED

$0no credit card required
  • 7-day Access to Content Library:

    - 6 courses
    - 36 lessons
    - Activities
    - Exercises
  • Unlimited Access to Personal Growth Tools:

    - Assessments
    - Habit tracking
    - Journaling
    - Goal setting
    - Task management
    - Personality discovery

CHAT

$0no credit card required
  • 1 Free 30-min Live Chat Session
  • 7-day Therapist Chat Support
  • 7-day Access to Content Library:

    - 6 courses
    - 36 lessons
    - Activities
    - Exercises
  • Unlimited Access to Personal Growth Tools:

    - Assessments
    - Habit tracking
    - Journaling
    - Goal setting
    - Task management
    - Personality discovery

GROUP TRIAL

Most Effective
$0no credit card required
  • One 60-min Emotional Wellness Online Group Therapy Session
  • In-app Therapist Chat Trial
  • Calm: Finding Peace in the Present (Lesson, Acitvities, and Coursework)
  • Personal Growth Tools & Assessments

Access is as simple as 1, 2, 3

JOIN

Create an Overt account for secure app access. (name & email)

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Pick your free session, Wellness Pro, & date and time.

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Login to the app, use our free tools, chat, and attend your free session.

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